That depends. Every home has a stated (base) occupancy and a maximum occupancy. The rent covers the full number of persons stated in the base occupancy. If you request to have sleeping for additional persons, an additional charge per person may apply. However, each of our homes has a maximum occupancy limit that cannot be exceeded.

For example, if the description states that the unit sleeps 4 to 6 persons, your base rent covers up to 6 people (including infants) at no extra charge.

Email providers such as AOL, Yahoo!, Hotmail, and others are regularly changing their methods to classify email. Our system delivers email to all accounts the same way, and the vast majority of recipients receive it in their mail inbox. Some email providers filter messages based on content, subject line, or the "From" address and may put your email into the recipient's bulk mail folder. We recommend that list recipients add our email address and our domain (realTopia.ca) to their 'Approved Sender' list (also known as a whitelist).

We accept Discover Card, VISA and MasterCard, as well as cheques, bank drafts, email eTransfers and other forms of payment. Now that we are accepting Discover among our payment options, we can also welcome Diner's Club International, China UnionPay, BCcard, and DinaCard. For long term stays (more than one month), only chequues are accepted.

In addition to directions to the property, you should be provided with either a key, access codes, or the name of the person who will greet you at the rental property, as well as the name and telephone number of some one at the location who you can contact if anything goes wrong. If a security deposit is due on arrival, the expectation is that it will be paid by credit card, cash (local currency) or bank draft.

Our owners/managers are very conscientious about their maintenance and do a lot of preventative measure to ensure that things will not go wrong. But in the unlikely event that something does break while you're there, simply call the manager. The manager will be able to get the problem resolved quickly and professionally

Prices in the listing summaries are shown in Canadian Dollars (CDN). The currency of the payment should also be in Canadian Dollars.

If you have to cancel your trip (especially at the last minute), you may forfeit a portion or all of your rental fees. There are ways to protect yourself.

First, be aware that we have a 60 day cancellation policy. After that, we will refund you only if we are able to rent your guest suite to someone else. We will try hard to do so.

Second, we recommend purchasing Trip Cancellation Insurance for added protection. If your trip has to be cancelled for covered reasons such as illness, accident, death of a family member or traveling companion, jury duty, weather conditions which cause delay/cancellation of travel, or fire or flood in your home, this coverage protects your investment and will reimburse the normally non-refundable payments you make for your vacation rental, airline tickets and other covered travel related fees.