This is truly an unprecedented time for Canadians. We’re thankful for the dedication of our staff and the loyalty of our guests. We especially appreciate your trust and understanding as we work through our action plan. We continue to monitor the situation very closely, and will continue to keep you posted on what we’re doing to help. Temporary new office hours of operation are Monday to Thursday, 10am – 12pm local time. Please continue to visit our website for updates. For urgent matters, you can reach us anytime by email or text messages. Contacting our phone lines may result in increased wait time. Rest assured, we will continue to support our guests and staff throughout these changes. All of our colleagues are important to us, and we are committed to helping them through this challenging time.
Vacation Rental Homes
If you visit us, please be assured we’ve taken a number of extraordinary measures to keep our spaces safe. We continue to provide enhanced cleaning services to all our vacation rental homes and deep-cleaning services where necessary, with increased attention to high-touch areas. We have installed advanced HEPA filtration and UV protection to some of our vacation rental homes in Kelowna BC. We are installing touchless access to our condos for virtual check-ins during your arrival.
Following guidelines set out by the Public Health Agency of Canada, if you are unwell – or may have come into contact with someone who is unwell – we ask that you please do your part to keep everyone safe by staying home. Please continue to stay safe and healthy and do stay in touch if you have any questions or concerns.
Upgrades and Updates
We have added new features and amenities to our vacation rental homes. We have just added a modern washroom bidet to some of our water closets (please ask which properties if interested). Enjoy instant warm water and adjustable pressure, various wash modes, remote control, warm air dry, and heated seat for luxurious hygiene. This is just one of the many upgrades we have recently completed. Updated touchless access systems, UV and HEPA air protection systems, new furniture, renovations and other updates are among the list (see below).
Contactless Virtual Check-ins
We are happy to announce that we are adding contactless smart locks to some of our vacation rental homes. This means that you can request a virtual check-in which allows you to open the front door of your home using a Bluetooth code on your smart phone. This is just one of the ways we are adapting to the new “normal” to make your stay with us more comfortable and enjoyable. Please ask for details.
The lock is 100% key free so it can’t be picked and there are no keys to lose. Your lock will unlock automatically as you approach the door with your smartphone, via Bluetooth, and it will lock automatically so you never have to worry about your home being unsecured. The lock has a backlit keypad that wakes with a touch. You get a unique entry codes that is not shared with anyone else.
New Fixtures at OgoPogo Lakeview Suite
Luxurious bathroom, toilet and kitchen sink upgrades. We also just added a smart toilet (bidet) seat to the water closet. There is a heated towel bar in the bathroom as well.
UV and HEPA Protection
We are adding state-of-the-art clean air protection to some of our vacation rental homes. SANUVAIR® is a combination Ultraviolet and Filter Air Purifier designed to filter and purify harmful pollutants and odours, as well as chemical and biological contaminants. Health Europa write that UV purification is the most effective air disinfection method for medical, commercial and residential environments.
Sanuvair® disinfects and captures airborne contaminants, odours and particles. It has a four-step air cleaning process:
1. Mold, virus and bacteria are pulled past a J-shaped dual wavelength lamp parallel to airflow inside an aluminum reflection chamber, for maximum UVC disinfection of airborne contaminants.
2. Odors and VOCs are attacked via photo-oxidation.
3. A MERV 8 pre-filter captures large particles.
4. A HEPA final filter captures 99.97% of particles of 0.3 micron and larger.